Module 7: Support & Action: What to do if you or someone else experiences GBV
Practical, step-by-step guidance for responding safely and compassionately to gender-based violence – whether you are experiencing it yourself or supporting someone else.
Practical guide & Support Services
This module offers practical guidance for anyone experiencing or witnessing gender-based violence (GBV). Whether you are directly affected or supporting someone else, it provides step-by-step advice to help you act safely, effectively, and compassionately.
- ● If you are experiencing or have experienced GBV, this module helps you understand your options, protect yourself, and access the support you need.
- ● If you are not directly affected, it explains how to support someone who is, with clear guidance on what to do if a survivor turns to you for help.
The content is based on international best practices and core principles such as respect for survivors’ choices, confidentiality, safety, and non-discrimination.
Finally, you will find a curated list of official EU-wide and national support services and reporting mechanisms to help you or others get informed, protected, and empowered.
Experiencing or witnessing gender-based violence (GBV) — whether it’s physical, psychological, verbal, sexual or online — can feel overwhelming, isolating, and frightening. This section is here to support you with clear, actionable steps that you can take either for yourself or to help someone else. No matter what your situation is, you are not alone, and there are safe, confidential ways to seek support.
If you are experiencing GBV
Whatever form of GBV you are facing, your safety, well-being, and choices matter. The following steps can help you take action at your own pace. Remember that you are not alone – there are professionals and services ready to support you without pressure or judgment.
If you are in immediate danger -online or offline- your safety comes first.
● Offline: Call the police, leave your home if possible, or go to a safe location like a police station, hospital, shelter, or a trusted friend or family member’s home.
● Online: Activate privacy settings on social media, block or mute abusive accounts, and use encrypted messaging platforms. Encrypted platforms help protect your conversations from being intercepted or monitored, especially if the person causing harm has access to your devices or accounts. If threats escalate, contact trusted contacts or emergency services.
If you’re in physical danger, call the EU-wide emergency number 112 for local responders or the GBV-specific helpline 116 016, available in all EU member states. You can also refer to your country’s specific services .
You might also consider preparing a safety plan: a small set of steps and resources – like a packed bag, important phone numbers, emergency cash, and safe exit routes – that can help you leave quickly if needed.
Talking to a trusted person, whether it’s a friend, teacher, youth worker, or family member, can be a vital step toward feeling supported and finding help. You don’t have to face this alone.
Keeping evidence is important if you later decide to report the abuse. Documentation can strengthen any legal action or protective measures. This might include:
- ● Screenshots of abusive messages or threats
- ● A written log of incidents, dates, and witnesses
- ● Photos of injuries or damaged property
- ● Copies of police reports, medical documents, or social service contacts
Keep this information somewhere secure or with someone you trust.
There are many different types of support services available to those who have experienced or are currently experiencing gender-based violence. Specialised support services can help with:
- ● Legal advice, representation, and restraining/protection orders
- ● Help navigating police, healthcare, or social services
- ● Emotional and psychological support
- ● Safe accommodation or emergency housing
- ● Child care or social services
- ● Support with education or employment
- ● Interpretation and translation services
Most of these services are free and confidential. Many offer one-stop support, connecting you with everything you may need. You have the right to be supported without being judged, pressured, or discriminated against.
Reporting decision belongs solely to you. It’s up to you if, when, and how you want to take this step. In case you do decide to report the abuse, you can:
- ● File a report with the police or prosecutor
- ● Use anonymous or online reporting tools
- ● Request support from a legal aid service or advocate
You can also choose not to report — and still receive full support and services.
If you witness GBV or want to support someone
If you believe someone close to you may be experiencing gender-based violence, there are simple but powerful ways you can help. You don’t need to be an expert — your empathy, trust, and presence can make a real difference. This section offers ideas on how to support someone safely and respectfully.
If someone confides in you about their experience of being abused:
- ● Believe them. Don’t ask for proof.
- ● Don’t judge them or make them feel the abuse is their fault.
- ● Thank them for trusting you. Let them know they’re not alone.
You might feel shocked, angry, or confused, especially if the abuser is someone you know. Still, respond calmly and with compassion. Try and understand what a big step this might be for them – it takes courage to speak up. Knowing they have someone who believes them and they can trust can be a huge relief and a powerful first step in their healing process
Let them speak in their own words and at their own pace. Don’t push for details or try to solve everything right away. Just listening with care can be incredibly healing. Asking questions and letting them describe the difficulties they are facing may also help them find their own answers. Let them guide the conversation. If they’re not ready, offer to check in again later – and keep your word.
You may feel the urge to act – to help them leave, inform others, or confront the person causing harm. These reactions come from care, but it’s important to remember:
- ● Leaving might not feel safe or possible right now.
- ● They may lack money, shelter, or worry about children or pets.
- ● They may simply not be ready to end the relationship.
Only they can decide when and how to act. Your role is not to decide for them but to walk alongside them – without judgment, pressure, or expectation.
Stay present. Keep listening. Show that you care. Sometimes, just knowing someone is there, believes them, and respects their pace can be incredibly empowering. Whether you help them find their own answers or simply offer emotional support, you’re already helping more than you think.
If you are helping someone that is experiencing gender-based violence, you may be able to support them to get in touch with specialised services. You should only do this if they agree it is a step they want to take. With their agreement, you can:
- ● Help them find a support service, hotline or appropriate reporting channel
- ● Let them use your phone or computer (especially if theirs is being monitored)
- ● Go with them to appointments or services to support them and help them feel safe
Supporting someone through a difficult time can take an emotional toll. It’s essential to protect your own well-being while you support theirs:
- ● Get enough rest
- ● Move your body – even a short walk can ease stress
- ● Make time for things you enjoy
- ● Spend time with people who support and uplift you
- ● Talk about how you’re feeling with someone you trust, without breaking the confidence of the person you’re helping
● If needed, consider getting support for yourself from a counsellor, support line, or mental health professional. Specialised services are there to support you as well, even if you haven’t personally experienced the abuse.
If it becomes too much to handle alone, speak honestly with your friend/family member and see if there is someone else, they would feel comfortable sharing their situation with who can also support them. You’re not solely responsible for fixing everything.
Whether you’re surviving violence or standing beside someone who is:
- ● You are not alone. Help is available.
- ● Trust your instincts. Act with empathy.
- ● Seek support. Every step you take matters.
Harassment can occur in various settings — at work, in schools, universities, public spaces, or online. It can take many forms, including verbal abuse, unwanted physical contact, sexual harassment, intimidating behaviour, or cyberbullying. Regardless of where it happens, harassment is unacceptable, and you have the right to feel safe and respected.
What you can do:
• Document everything: Keep a record of incidents (dates, times, locations, what happened, and any witnesses). Save emails, screenshots, or messages that show inappropriate behaviour.
Report the incident internally:
o Workplace: Reach out to your Human Resources (HR) department or a designated contact person responsible for handling harassment complaints.
o Educational institution: Report the incident to a trusted teacher, school counsellor, or the institution’s anti-harassment officer.
o In public spaces: If you feel safe, ask for help from people nearby or report to security personnel.
Seek external support: If you feel your report is not taken seriously, you can escalate the matter by:
o Contacting external organisations specialising in GBV or workplace harassment.
o Reaching out to trade unions, workers’ rights groups, or student support organisations.
o Filing a formal complaint with national equality bodies or labour inspectors.
• Legal action: You have the right to pursue legal action against the perpetrator if you choose to, but you are not obligated to take this step. Legal support services are available to guide and support you through the process if and when you decide it is the right time for you.
Important reminders:
• It is not your fault. Harassment is about power and control, not about how you act, dress, or behave.
• You do not have to handle this alone. Support services are available to guide you, even if you choose not to report.
• You have the right to work, study, and exist in safe, respectful environments.
EU-level reporting channels
The EU-wide emergency number is available in all Member States for police, medical, or fire assistance. You can call 112 or send a free SMS or email to: contact@112.gov.gr (depending on national systems and accessibility).
This harmonised helpline number is available across the EU to provide support, information, and guidance to women who are victims of violence. Calls are confidential and, in most countries, toll-free.
National helplines (by country)
Each EU country operates its own national helpline for survivors of gender-based violence. These services are confidential, often available 24/7, and staffed by trained professionals.
Below are the national helplines from SHIELD partner countries:
SOS Helpline – 15900
National Helpline against Violence and Stalking (Numero Antiviolenza e Stalking) – 1522
Violence Against Women Helpline (Hilfetelefon Gewalt gegen Frauen) – 08000 116 016 – https://www.hilfetelefon.de/
Helpline for Information and Legal Advice on Gender Violence – 016 – WhatsApp number: 600 000 016 – email: 016-online@igualdad.gob.es | If underage: ANAR: 900 20 20 10
Safe At Home (Veilig Thuis) – 0800 2000
Source: European Commission – National Helplines
